Creating an inclusive dental practice goes beyond a rainbow flag on the window. True LGBTQ+ inclusivity involves thoughtful policies, trained staff, and a genuine commitment to making every patient feel safe and respected. It requires examining every touchpoint of the patient experience, from the first phone call to follow-up care, to ensure no one feels excluded or uncomfortable.
At Floss & Co., we work hard to create a warm, welcoming environment for all patients. Our approach to comprehensive dental care reflects our belief that everyone deserves compassionate, respectful care regardless of identity or expression. We’ve built our practice around the principle that feeling seen and valued is just as important as the quality of your dental treatment.
Building an Inclusive Practice Culture
Genuine inclusivity starts with your team. Staff training should cover appropriate language, understanding gender identity, and recognizing the unique health needs some LGBTQ+ patients face. This means using correct pronouns, avoiding assumptions about relationships or anatomy, and creating an atmosphere where patients feel comfortable being themselves. When your front desk staff greets patients warmly and uses their chosen names without hesitation, it sets a positive tone for the entire visit.
Creating Welcoming Intake Processes
Your intake forms matter more than you might think. Traditional forms with binary gender options or spouse-only relationship fields can immediately signal exclusion. Modern practices use inclusive language, such as “partner” instead of “spouse,” and offer multiple gender identity options, including write-in spaces. Medical history questions should be framed around anatomy rather than assumed gender, allowing patients to provide accurate information without discomfort. These small changes tell patients you respect their identities from the moment they engage with your practice.
Designing an Affirming Physical Space
Beyond paperwork, your physical space communicates volumes. Gender-neutral restrooms, diverse representation in waiting room materials, and visible inclusivity statements all contribute to a welcoming atmosphere. Consider displaying LGBTQ+ health resources, partnering with local pride events, or showcasing your practice’s commitment through staff training certificates. We believe dental care should feel comfortable for everyone who walks through the door, so we’ve worked to make our office a space where patients can relax and be themselves.
Understanding Unique Health Considerations
Some LGBTQ+ patients face specific oral health considerations that require thoughtful attention and understanding. Hormone therapy can affect gum health and bone density, which may impact dental implants or other treatments. Patients taking certain medications may experience dry mouth or other side effects that affect oral health. Understanding these factors helps providers deliver better care.
Addressing Cosmetic and Gender-Affirming Care
Transgender patients may have unique concerns about their smile as part of their overall transition or presentation. Cosmetic dentistry options like veneers or teeth whitening can help patients feel more confident in their appearance. Some patients seek treatments such as tooth reshaping or orthodontics to achieve features that better reflect who they are. What matters most is creating a judgment-free space where patients can discuss their goals openly without fear of judgment or misunderstanding.
Protecting Patient Privacy
Privacy is crucial for many LGBTQ+ patients. Some patients may not be “out” to everyone in their lives, so maintaining confidentiality about gender identity or relationship status protects patients in vulnerable situations. Your staff should understand the importance of discretion and respect in all communications, whether answering phones, processing insurance, or discussing treatment in semi-public spaces.
Creating Lasting Change as an Inclusive Dental Practice
Inclusivity isn’t a one-time effort but an ongoing commitment that requires continuous learning and adaptation. Regular staff training keeps everyone up to date on best practices and new insights. Building a truly inclusive practice means creating the following systems and policies that make everyone feel welcome:
- Actively seeking and implementing patient feedback to identify areas for improvement
- Partnering with local LGBTQ+ organizations to stay connected with community needs and concerns
- Reviewing and updating policies regularly to reflect current best practices and evolving understanding
- Celebrating diversity through office culture, hiring practices, and community involvement
Language evolves, and staying current shows respect. What felt inclusive five years ago might not meet today’s standards. Being open to learning and adapting creates an environment where all patients feel valued and understood. When mistakes happen, acknowledge them gracefully and commit to doing better.
Experience Welcoming, LGBTQ+ Friendly Dental Care at Floss & Co.
We believe dental care should be accessible and comfortable for everyone. Our practice has built a reputation for patient comfort and inclusivity, welcoming patients from all backgrounds and walks of life. From routine cleanings to orthodontics, we approach every treatment with respect and care.
Dr. Murphy, Dr. Silva, and our trusted team provide compassionate, high-quality dental care in an environment where you can be yourself. Ready to experience the Floss & Co. difference? Contact us today to schedule your appointment.